Returns and Exchanges

LOCAL REVIEW — OWNER VERIFICATION REQUIRED. Suggested page structure, not an active policy. Replace the marked details before public launch.

A clear process when something is not right.

Before requesting a return

[OWNER / LEGAL VERIFY: eligible products, request window and when it starts, condition/tag requirements and any lawful exclusions.] These decisions must reflect your actual operations.

How to request help

Proposed process for owner review: contact the verified support channel with your order number, the item concerned and the reason for your request. [OWNER VERIFY: support channel and required evidence.]

Damaged, incorrect or defective items

[OWNER / LEGAL VERIFY: reporting process, remedies and shipping-cost responsibility.] Keep this process clear and consistent with applicable consumer rights.

Returning the parcel

Wait for the store’s return instructions before sending anything. [OWNER VERIFY: return address, reverse-pickup serviceability, packaging instructions and charges.]

Exchanges

[OWNER VERIFY: exchange eligibility, stock availability, size/colour changes, price differences and logistics charges.] Do not promise an unavailable replacement.

Refunds

[OWNER / LEGAL VERIFY: inspection/approval process, refund destination, store processing time and provider processing time.] Distinguish the store’s action from the bank’s credit timeline.

Cancellations

[OWNER / LEGAL VERIFY: cancellation cutoff, contact channel and refund handling before and after dispatch.]

Contact us

Add your verified support contact and business hours on the Contact and Customer Support page before public launch.